Contacting IndieMade Support

Stuck, or something not working the way this help site says it should? We are glad to help, on every plan.

How to reach us

• Email: support@indiemade.com.
• Chat: when you are signed in to your Dashboard, use the chat window at the bottom of the screen. The note at the top of every Dashboard page points to it.

Help us help you quickly

• Send it from the email address you signed up with, or tell us your shop's web address.
• Say what you were trying to do, what you clicked, and what happened instead.
• A screenshot of the screen you are on saves a lot of back and forth.
• If a shopper had the problem, tell us the order number or the page they were on.

Before you write

Many questions are answered in a few minutes here: try Frequently Asked Questions, Fast Start for setting up a shop, or How Do I Log In if you cannot get into your site.