Frequently Asked Questions

The questions we hear most, with short answers and a link to the full page for each.

Can I use my own domain name?

Yes, on every plan. Your shop starts at an address like yourshop.indiemade.com, and you can point a domain you own, such as www.yourshop.com, at it. The security certificate (the padlock) is free and installed for you. The full steps, with guides for GoDaddy, Namecheap, Squarespace, Cloudflare and others, are on Setting up a Custom Domain.

How do I change my plan or my card?

In your Dashboard, click IndieMade Settings and choose Plan & Billing. You can pick a plan, monthly or yearly, add or change your payment method, and see what you have paid. See Your Account: Email, Password and Plan.

I forgot my password, or my site's address.

Click Log in in your site's footer, then Forgot? If you cannot remember your site's address, Email me my site links at account.indiemade.com sends you the links to all your sites. See How do I log in to my IndieMade website?

An order was paid through PayPal but is not in my Orders.

Now and then PayPal does not tell your shop that a payment went through. Go to Dashboard → Orders and click the Carts tab. If the shopper's order is sitting there and you can see the payment in your PayPal account, click the three dots on its row, choose Edit, and change Order Status from In Checkout to Payment Received. It then moves to your Orders like any other.

If it happens more than once, switch to PayPal Payments, which needs only a couple of keys from PayPal to set up. See How to Set Up PayPal Payments and Understanding Payment Processors.

How do I get sales on my IndieMade site?

IndieMade is your own shop, not a marketplace, so shoppers come because you send them: your social posts, your newsletter, your market table, and search engines. Marketing Your IndieMade Store has the ideas that work best for makers, and SEO on IndieMade covers getting found on Google.

Something else?

Email support@indiemade.com or use the chat window in your Dashboard.